District Manager

About the role

Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success.

Responsibilities

• Financial – Sustains growth through financial stewardship & fiscal responsibility.
  • Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
  • Spend time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
  • Coordinate with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitor product levels daily to achieve bottom line sales budget against targets.
  • Work with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintain up-to-date knowledge of the market place, competitors and trends.
  • Partner with Retail Leadership to facilitate the annual budget process.
• Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.
  • Partner with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
  • Ensure store locations deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Serve as a Goodwill ambassador to the community.
• Operational Excellence – Implements strategies to maximize resources and infrastructure.
  • Ensures that store leadership is well-trained and fulfills their duties and responsibilities.
  • Coordinate efforts among locations to allocate donations, team members, and leadership to maximize area performance.
  • Ensure the district complies with all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
  • Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.
  • Lead the district in building a strong sales management culture; spend time coaching store leadership, identifying skills and opportunities for development; provide advice and guidance on issues.
  • Identify top talent through interviews and hiring to ensure the organization's capability to deliver on its goals.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
  • Ensure that store leadership effectively manages performance of team members.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Play critical role in driving company culture change efforts and change management processes.
  • Coordinate efforts with various Goodwill divisions, as needed.

Qualifications

• 3 years’ work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Must have experience in development and growth of a retail store chain.
• 3 years’ of experience with Retail Inventory POS Computer System preferred.
• 5 years’ of supervisory experience as well as developing and managing business operations preferred.
• Proficient in Microsoft Office Suite.
• Valid Arizona drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.