District Enrollment Specialist - NC 3/SC

Join a strong community where all we do is care—for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset.

About the role

The District Enrollment Specialist (DES) is responsible for driving enrollment growth and improving lead-to-enrollment conversion across a defined group of schools within an assigned district or geographic area. This role provides focused enrollment expertise, consistent execution of enrollment best practices, and hands-on, in-school support, including conducting tours and partnering directly with school leaders to increase new family enrollments and optimize utilization. The DES works closely with school leadership, district leadership, and marketing teams to manage the enrollment lifecycle, strengthen lead engagement, and improve tour-to-enrollment outcomes through execution, coaching, and feedback. This position is for the NC 3/SC districts and candidates must reside near Charlotte, NC.

Responsibilities

• Provide enrollment support to assigned schools within a specific geographic area, including on-site presence to support tours, family engagement, and enrollment execution.
• Manage leads for assigned schools by maintaining strong organization, prioritizing high-intent opportunities, and executing timely, strategic follow-up with prospective families and Directors.
• Support and conduct tours for prospective families, ensuring high-quality, consistent experiences that move families toward enrollment.
• Manage the prospective family enrollment process, in partnership with school and district leaders, from initial inquiry through registration, enrollment paperwork, and initial payment setup.
• Achieve enrollment goals by effectively utilizing CRM systems to engage prospective families, track pipeline health, and drive enrollment volume. This includes maintaining a high level of technical proficiency and business judgment in CRM usage.
• Partner with and coach school Directors, providing real-time feedback and guidance on enrollment conversations, tour execution, and follow-up best practices to build sustainable enrollment habits.
• Consult with school leadership to market and position the school effectively, using feedback from family interactions, tours, and reviews to tailor enrollment strategies to each school’s needs.
• Demonstrate professionalism and confidence in enrollment conversations, including addressing objections and navigating resistance with prospective families.
• Maintain working knowledge of state policies and regulations as they relate to childcare enrollment and operations.

Requirements

• High School diploma required; Associate’s degree preferred.
• 3+ years of sales experience required; education or service industry preferred.

Skills

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal, and interpersonal.
• Proficient time management, organizational skills, and ability to meet established deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Benefits

• Minimum 50% childcare discount.
• Immediate access to benefits, including medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, and identity theft protection.
• 401(k) retirement plan with company match after 1 year of employment.
• Education assistance, including tuition reimbursement and credential assistance.
• Corporate partner discounts.
• Flexible Paid Time Off (PTO) plan with no set accrual for vacation or sick time.
• Innovative health programs.
• Master Teacher Program for ongoing training and professional development.
• Positive, fun workplace where employees are appreciated.

Pay

$25.75–28.50 hourly rate. Bi-weekly pay. Eligible for Support Central bonus program based on annual achievement of company performance.

Schedule

Flexible schedules that work for you, no nights or weekends, and the ability to bring your children to work with you.