District Branch Manager

Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union, a new kind of credit union combining service and value with today’s technological convenience. As a not-for-profit organization, we focus on what’s best for our members, not profits. With over 85 years of brighter banking, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees. We attract top talent who thrive in a culture of fun, fulfillment, advancement, and development.

About the role

Oversee, monitor, and direct branch sales, service, operational, and coaching activities to ensure achievement of organizational goals, operational standards, and member experience expectations. Directly supervise, coach, mentor, and support branch management teams to drive membership growth, loan growth, deposit growth, referral generation, operational effectiveness, and member satisfaction. Evaluate branch management performance and address opportunities through coaching, accountability discussions, leadership development, performance evaluations, and succession planning. Support staffing strategies, scheduling oversight, employee engagement initiatives, and leadership development across assigned branches.

Responsibilities

• Serve as a key leader and advocate for Conversational Sales Training (CST) initiatives throughout the branch network.
• Reinforce consultative sales behaviors, relationship-building techniques, and member engagement strategies through ongoing coaching and leadership support.
• Drive accountability for consistent execution of the Member Needs Review (MNR) process within branch teams to support deeper member relationships and personalized financial conversations.
• Conduct coaching observations, branch visits, and developmental discussions focused on conversational sales effectiveness, member engagement, pipeline management, and leadership development.
• Lead and reinforce organizational sales culture initiatives designed to improve membership growth, relationship expansion, loan production, referrals, and member engagement.
• Coach and develop branch leadership teams on effective sales management, performance accountability, member relationship development, and consultative sales leadership strategies.
• Manage multiple priorities and branch locations while maintaining operational consistency and employee engagement.
• Travel locally and work flexible schedules as needed to support organizational initiatives and business needs.

Requirements

• Bachelor’s degree with an emphasis in business, plus a minimum of 5 years’ work experience in a financial institution with a sales focus; or minimum 7 years’ branch network management experience with sales and service focus.
• Leadership skills: ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Effective time management: ability to work within multiple branches and across a large region, coordinate visiting branches on a regular basis, create schedules, and manage time of direct reports to ensure achievement of service standards.
• Demonstrated ability to lead organizational sales initiatives, coaching strategies, and relationship-focused sales cultures.
• Strong knowledge of Conversational Sales Training (CST), consultative sales techniques, coaching methodologies, and relationship management practices preferred.
• Strong operational, analytical, organizational, and problem-solving abilities.
• Effective verbal and written communication skills with the ability to communicate effectively with employees, executives, members, and community partners.
• Working knowledge of regulations, operational procedures, compliance standards, and financial institution practices.
• Advanced proficiency with Microsoft Office applications, CRM systems, reporting tools, and organizational technology platforms.

Benefits

• Competitive compensation with paid training.
• Engaged managers who value your input, are transparent, and provide coaching for your success.
• Professional development with growth opportunities and a supportive learning environment.
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration.
• Retirement benefits, featuring a 401(k) with a generous match plus a defined pension plan.
• Comprehensive benefits including medical, dental, and vision coverage.
• Employee Activity Groups that foster a sense of belonging and teamwork.
• Tuition reimbursement and school loan repayment plans for full-time employees.
• Gym reimbursement and employee wellness time off to support your health and wellness.
• Flexible PTO options that include vacation payout and sick time incentive payouts.
• Discounts on employee loans to help you create financial success.
• Supplemental benefits such as pet insurance, legal plan, and AFLAC plans.

Pay

We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance.