Dispensary Associate, Full-Time - Health For Life (Baltimore)

About the Role

The Dispensary Associate position is full-time and located at the Health For Life dispensary in Baltimore, MD. Reporting directly to the Dispensary Manager, Retail Operations, this role is responsible for assisting in all daily operations of the dispensary, being part of a patient-centric team, and achieving iAnthus company initiatives. The associate ensures compliance with all state and local laws and regulations, maintains iAnthus policies and procedures, and contributes to a positive and inclusive workforce.

Responsibilities

• Engage and educate patients in a positive manner
• Ensure patient intake forms are accurate and complete
• Assist in qualifying patients for the Verified Financial Hardship (VFH) program
• Maintain compliance with all local and state regulations
• Perform general office work, such as filing records, operating copy machines, and using email
• Provide Dispensary General and Assistant Managers with patient feedback
• Maintain proper recordkeeping, including patient intake forms, cash handling records, chain of custody documents, and waste disposal logs
• Participate in 1-minute meetings at the start of every shift
• Deliver excellent and compassionate patient services
• Participate in monthly product inventory review
• Ensure all patients are greeted with a helpful, pleasant, and compassionate attitude
• Stay proficient in HIPAA and confidentiality requirements
• Maintain current product knowledge and proper dosage information
• Review and update patient educational materials
• Participate in quarterly team meetings
• Review sales daily and best practices to achieve goals
• Participate in 1-minute meetings to ensure consistency in message and goals
• Be an iAnthus brand ambassador and represent the brand appropriately
• Build relationships with community leaders and trust from neighbors
• Maintain dispensary aesthetic according to iAnthus brand standards
• Implement brand sales marketing strategies

Qualifications

• Must be at least 21 years old with a valid driver’s license and reliable transportation
• Experience in retail, hospitality, or patient services preferred
• Must be able to work a flexible schedule, including nights and/or weekends
• Excellent verbal and written communication skills
• Basic math skills
• Ability to work in a team environment
• Experience in a fast-paced, high-transaction environment preferred
• Strong organizational and decision-making skills
• Computer literate, with POS experience desirable
• High school graduate
• Ability to pass a criminal background check as per NYS guidelines

Physical and Environmental Requirements

• Ability to work a minimum of 8 hours a day and rotating shifts
• Flexible schedule availability, including nights, weekends, and holidays
• Ability to lift, push, and pull 50 pounds
• Ability to sit, squat, bend, and kneel repetitively throughout a workday
• Ability to stand for extended periods
• Ability to use a ladder (up to 12 ft. extension) and general hardware tools
• Willingness to work in various conditions, including exposure to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise

Benefits

• 12 days of Paid Time Off
• Nine Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short-Term Disability and Life Insurance
• Wellness Program
• 401K
• Monthly Retail Bonus Incentive Program
• Employee Assistance Program

iAnthus Capital Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.