Dispatcher - Waste Pro - Pembroke Pines

About the role

The Dispatcher maintains real-time communication with Waste Pro drivers to handle incoming service orders, schedule service, resolve route and service issues, and complete daily routing, dump, and crew data entry. The role distributes information to driver teams as needed.

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls based on customer needs, driver locations, loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor, and follow up on daily route assignments for residential, roll-off, and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
• Effectively communicate with both drivers and customers to ensure customer satisfaction.
• Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow-up.
• Work directly with Customer Service Manager, Operations Manager, and drivers to ensure prompt follow-through of all issues.
• Distribute county requests to route supervisors.
• Communicate with maintenance shop personnel and serve as an emergency point of contact to drivers.
• Review route paperwork, enter customer information into the database, and close work orders from previous day routes, paying close attention to detail and correcting any issues.
• Record and document information from drivers and distribute it to appropriate departments.
• Maintain all data in appropriate systems, including:
  • Verify all dump tickets have been received and entered into Tower.
  • Close tickets and note in Trackese.
  • Enter new drivers, truck, and route data information in Tower.
  • Enter "Crew Out" into Tower and provide to Supervisors.
  • Print, review, and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios, including completing software updates and charging phones every evening.
• Additional responsibilities may include uniform tracking, timecard review for drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory.
• Ensure supplies are on hand for necessary forms.
• Prepare Saturday work.
• Attend and participate in corporation-sponsored training courses as assigned.
• Keep up to date on current technology relevant to the role.
• Perform any additional job duties assigned by the Supervisor.

Work Environment

Normal setting for this job is an office environment.