Dispatcher

Skills and Qualifications

• Strong communicator
• Good memory and ability to retain information specific to companies operating rhythms
• Technical skills in FieldPulse or similar system (preferred)
• Technical skills in Microsoft Office - Outlook, Excel (required)
• Adept in learning new systems and adjusting to change

Day to Day Responsibilities

• Develop and publish the daily dispatch schedule based on job priority, technician availability, and skillsets
• Approve and adjust unscheduled and emergency service calls, SMA appointments, and project work
• Resolve scheduling conflicts through collaboration whenever possible or by directive when needed
• Serve as the primary responder to all incoming communications (phone, text, email)
• Maintain ongoing communication with field staff to monitor job progress and adjust schedules as necessary
• Oversee vehicle maintenance coordination and ensure technicians adhere to fleet upkeep protocols
• Maintain accurate customer records, technician capabilities, and scheduling tools

Level of Experience

• High School diploma or GED
• 1-3+ Years of Dispatch, or related functions within similar trades environment

Pay and Benefits

• Salary Range: $22.00-$25.00 / Hour
• Benefits: 401(k), Dental insurance, Health insurance, Paid time off, Vision insurance
• Performance-based incentives or bonuses: Yes - Overtime is available and spiffs/incentives for working and responding via on-call for emergency responses provide additional compensation

Working Hours and Flexibility

• Specific working hours: 7:30AM to 4:30PM CST Monday to Friday
• Flexibility: First 90 Days in Office with a goal to make this individual remote/hybrid as soon as they've mastered onboarding, systems, efficiencies etc.