Dispatcher

Responsibilities

• Scheduling and dispatching HVAC Service and Plumbing Technicians
• Optimizing routes
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Entering ticket information correctly into the computer
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Requirements

• A minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• The ability to plan and schedule work rather than just react
• The ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• Able to work as part of a team
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

Qualifications

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.

Benefits

• A competitive salary
• An impressive monthly bonus plan
• Incentive plans
• Family-oriented benefits including medical, dental, vision, paid vacation, paid holidays and 401(k) plan with employer match