Dispatcher

Duties

• Manage daily dispatch operations for employee drivers
• Schedule and dispatch freight shipments using transportation management systems
• Monitor fleet operations and ensure compliance with safety regulations
• Maintain accurate data entry for shipments, including tracking information and delivery schedules
• Collaborate with third-party logistics (3PL) providers to optimize shipping routes and reduce costs
• Utilize Geographic Information Systems (GIS) to analyze routes for efficiency
• Absorb shipping and receiving processes to ensure timely handling of goods
• Communicate effectively with team members, drivers, and customers to resolve any issues that may arise during transit
• Maintain real-time accuracy in TMS and GPS dispatch systems (Samsara)
• Monitor load statuses in our routing system (Maxoptra)
• Ensure compliance with Hours of Service and Logbook regulations
• Communicate effectively with drivers and internal teams
• Generate and manage dispatch-related reports
• Collaborate with Sales team to meet or exceed client expectations
• Attend team meetings and meet performance KPIs regularly

Qualifications

• Preferred Qualifications:
• 3 plus years of dispatching
• Proven experience in dispatching or a related field within supply chain management
• Familiarity with transportation management systems
• Strong understanding of fleet management principles and freight operations
• Excellent data entry skills with attention to detail
• Ability to work under pressure while managing multiple priorities effectively
• Proficient in using phone systems for communication purposes
• Strong problem-solving skills and the ability to think critically in dynamic situations
• A go-getter mindset with a proactive, solution-driven approach
• Strong organizational skills and ability to manage high-volume activity
• Clear, professional communication and strong team collaboration