Dispatcher

HARP Home Services, a dynamic, rapidly-growing HVAC, Electrical, and Plumbing company, is seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.

Schedule

• Monday - Friday, 12:00 pm - 8:00 pm

About the role

Our associates are our most important resource. They provide the sole source for our ability to meet our customers' needs. This position is responsible for scheduling and dispatching HVAC Service, Electrical, and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service, and ensuring all ticket information is entered in the computer correctly.

Responsibilities

• Reschedule appointments
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Work Environment

Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company that values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally, and financially.

Requirements

• Minimum of one year customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

Benefits

• Very competitive salary
• Impressive monthly bonus plan
• Incentive plans
• Medical, dental, vision, and prescription coverage
• Company-supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match