Dispatcher - Utility Operations

DIGCO, a Quanta Services Inc (NYSE:PWR) company based in Houston, has been providing infrastructure construction and support services to the natural gas distribution market for over 20 years. As a full-service contractor, DIGCO delivers construction, maintenance, and repair of steel and poly gas lines, along with field service activities such as turn on/off, meter change outs, and service calls. Joining the team means being part of an organization that values drive, inclusion, career development, and excellence.

About the Role

DIGCO Utility Construction is seeking a highly organized and motivated Dispatcher to support daily field operations. This position serves as the communication hub between customers, technicians, supervisors, and management, coordinating and assigning work orders, monitoring technician productivity, and ensuring customer requests are handled in a timely and professional manner. The ideal candidate thrives in a fast-paced environment, possesses strong customer service skills, and can effectively manage multiple priorities while maintaining accuracy and attention to detail.

Responsibilities

• Dispatch and coordinate daily work orders for 100+ field technicians using dispatching and mapping software.
• Answer incoming calls from customers, technicians, supervisors, and management personnel.
• Communicate effectively through phone, email, and software systems to ensure timely execution of work orders.
• Monitor technician schedules and make adjustments throughout the day as operational needs change.
• Create, update, and manage service orders using SAP and other company software platforms.
• Utilize mapping and routing tools to efficiently assign work and maximize productivity.
• Collaborate with field supervisors and operations teams to ensure service level expectations are met.
• Prioritize urgent requests and resolve scheduling conflicts in a professional manner.
• Support daily operations and contribute to continuous process improvements.

Requirements

• Previous dispatching, call center, customer service, or administrative experience preferred.
• Strong customer service and communication skills.
• Proficiency with computers and the ability to learn new software systems quickly.
• Experience with Microsoft Office, email, and data entry.
• Ability to type accurately and efficiently.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to make sound decisions and prioritize work under pressure.
• Experience with SAP or similar work management software is preferred.
• Experience working with routing, mapping, or dispatch software is a plus.
• Self-motivated with a strong work ethic and positive attitude.
• Ability to work independently as well as part of a team.
• Flexibility to work Saturdays and additional hours as business needs require.

Benefits

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages: Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short-term and long-term benefits
• Employee discounts on consumer goods