Dispatcher

About the role

The Dispatcher serves as the central hub of communication between customers and technicians. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely, accurate, and professional service delivery.

Responsibilities

• Dispatch service calls and assign jobs to technicians in an efficient and timely manner
• Cook up and manage technicians' daily schedules and routes
• Communicate appointment details and updates with customers
• Deliver a high level of customer service through professional and courteous interactions
• Clearly communicate service needs between customers and technicians
• Distribute workload in a way that maximizes productivity while maintaining fairness across the team
• Track and coordinate follow-ups for jobs requiring return visits
• Learn and effectively utilize the company’s dispatch and business systems
• Maintain positive working relationships with technicians and administrative staff
• Provide backup support in the absence of the Branch Manager
• Participate in a rotational on-call schedule as needed

Requirements

• A high school diploma or GED
• A minimum of 3 years of dispatching experience
• Prior experience in HVAC and/or food service industry preferred
• A strong attention to detail with the ability to work accurately and efficiently
• An excellent customer service, verbal, and written communication skills
• A proficiency in computer systems and dispatch software
• The ability to multitask and manage competing priorities in a fast-paced environment
• A self-motivated individual with the ability to work independently and follow through on tasks
• A willingness to participate in a rotational on-call schedule
• Experience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus

Qualifications

• A high school diploma or GED
• A minimum of 3 years of dispatching experience
• Prior experience in HVAC and/or food service industry preferred
• A strong attention to detail with the ability to work accurately and efficiently
• An excellent customer service, verbal, and written communication skills
• A proficiency in computer systems and dispatch software
• The ability to multitask and manage competing priorities in a fast-paced environment
• A self-motivated individual with the ability to work independently and follow through on tasks
• A willingness to participate in a rotational on-call schedule
• Experience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus

Skills

• Computer systems and dispatch software
• Customer service skills
• Communication skills
• Attention to detail
• Time management
• Problem-solving skills
• Teamwork
• On-call scheduling

Benefits

• Weekly pay
• Company-provided computer and equipment
• Generous paid time off
• Paid holidays
• Your birthday off
• Comprehensive benefits (medical, dental, vision, short-term disability coverage)
• Company-paid protection (long-term disability and basic life insurance)
• Retirement planning made easy (401(k) with company match and immediate vesting)
• Employee Assistance Program (EAP) for you and your family, including financial and legal resources

Pay

The advertised pay range for this position is $24-$28. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Schedule

Final schedule will be determined based on factors such as experience, skills, qualifications, and market conditions.