Dispatcher

Duties And Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Aid in investigating and resolving customer concerns
• Maintain traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support the lost and found process
• Ensure compliance with administrative policies, safety rules, environmental policies, and/or government regulations

Skills Required

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service, or hospitality
• CDL required
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real-time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• Bilingual preferred but not required

WeOffer

• Exceptional medical, dental, vision, and life insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial wellness tool
• Commuter benefits
• Employee assistance program (EAP)
• Paid holidays
• Pet & legal insurance
• Personal development
• On-the-job training and skills development
• Internal transfer opportunities for career growth

About the Role

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Qualifications

To be considered for this role, you must have 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service, or hospitality. A CDL is required, along with extremely detail-oriented and exceptional organizational skills. Proficiency in Microsoft Office Suite (Outlook, Word, and Excel) is essential, as is experience using multiple software programs simultaneously with various open tabs. Quick real-time responses to requests, excellent written and oral communication, and an energetic demeanor are also necessary. Experience using a Transportation Management System (TMS) is preferred but not required. Bilingual candidates are preferred but not required.