Dispatcher - Regional

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
• Maintain accurate records related to driver hours, availability, utilization, and performance
• Identify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Cook up with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
• Aid in OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations

Qualifications

• Educational requirement: High School Diploma or GED equivalent
• Customer service, communication, and organizational skills
• Problem-solving skills with sound judgment and willingness to escalate issues appropriately
• Experience with dispatch, TMS, or fleet management systems; AS400 experience a plus
• Prior transportation, logistics, or dispatch experience preferred
• Reliability, professionalism, and commitment to attendance and schedule requirements
• Discretion and confidentiality in handling and protecting sensitive information
• Proficiency with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)