Dispatcher

Responsibilities

• Review and optimize routes for HVAC Service and Plumbing Technicians
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Enter all ticket information correctly into the computer system
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of two years office/customer service experience (preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Strong computer skills with a good knowledge of Microsoft Office
• Able to learn customer service management and scheduling/dispatch software

Qualifications

Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company that values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.

Benefits

• Competitive salary
• Incredible monthly bonus plan
• Incentive plans
• Family-oriented benefits including medical, dental, vision, company-supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match