Dispatcher

Responsibilities

• Review and optimize routes for HVAC Service and Plumbing Technicians
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Enter all ticket information correctly into the computer system
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of two years office/customer service experience (preferred if with dispatch experience)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Strong computer skills with a good knowledge of Microsoft Office
• Able to learn customer service management and scheduling/dispatch software

Qualifications

Enjoy a fun, family-oriented work environment where your efforts are recognized and appreciated. Join a company that values both its customers and employees, and where each department is dedicated to providing exceptional service through strong teamwork.

Benefits

• Competitive salary
• Monthly bonus plan
• Incentive plans
• Additional benefits including:
• Medical coverage
• Dental coverage
• Vision coverage
• Company-supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match