Dispatcher/ Pauls Valley, Ok (Days)

Hourly rate, paid training, paid time off, 10 paid holidays annually, and a benefits package including 401K with company contributions, medical, dental, vision, company-paid life insurance, and AD&D insurance.

About the Role

This position coordinates and directs driver activities and assignments to ensure the safe movement of crude and finished products from terminals and refinery. Accountabilities include scheduling drivers and equipment to meet the needs of internal and external customers, maintaining quality customer service, efficiently scheduling bulk liquid movements, providing drivers and equipment for emergency repairs, and scheduling equipment for preventive maintenance while maintaining compliance with all regulatory and company procedures. This position requires working rotating shifts, including weekends and holidays.

Responsibilities

• Receive and manage orders via email, phone call, voicemail, and other means to enter orders into a Transportation Management System (TMS).
• Provide or offer a confirmation number to customers for each order entered.
• Determine and efficiently schedule types and amounts of equipment and personnel to accommodate daily order intake.
• Process and maintain dispatch department documents, files, and information.
• Maintain accurate TMS system information pertaining to dispatch locations.
• Maintain communications with customers concerning order status.
• Advise personnel of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Perform all other dispatching duties as assigned by the management team.
• Regularly communicate with supervisor regarding progress, concerns, and questions.
• Adjust schedule to meet business needs.

Requirements

• High School Diploma or equivalent required.
• 5+ years of experience in road/highway transport dispatching and/or drivers supervision preferred.
• Prior experience working with a Transportation Management System (TMS) preferred.
• Knowledge of Department of Transportation (DOT) Regulations, including Hours of Service preferred.
• Demonstrated knowledge of the use of Telematic Systems.
• Demonstrated knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
• Proficient in Outlook, Excel, and Word.
• Demonstrated ability to prioritize and multi-task.
• Ability to work in a fast-paced team setting while adhering to detailed standards.
• Demonstrated ability to use telephones and computers to efficiently schedule or dispatch drivers and equipment according to customer requests and needs.
• Ability to schedule and monitor drivers for compliance with DOT regulations and Hours-of-Service regulations.
• Fluent in English, both oral and written.

Expected Results

• Timely, courteous, and effective communication.
• Efficient and profitable scheduling of drivers and equipment to meet internal and external requirements.
• Ongoing communication with supervisor regarding progress and roadblocks.
• Accurate release of information.
• Consistent professional demeanor and representation.
• Adherence to all company policies and procedures.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk, sit, talk, and hear.
• Occasionally required to stand; use hands to grip, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• May occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.