Dispatcher (Days)

Essential Responsibilities

• Cook up daily dispatch operations, including routing, scheduling, and load planning
• Aid with backhauls, routing procedures, and overall logistics coordination
• Communicate with drivers, carriers, customers, and internal teams regarding delivery schedules and shipment status
• Answer and manage incoming calls related to delivery issues, customer inquiries, and logistics coordination
• Confirm and schedule pickup and delivery appointments and ensure freight readiness
• Create, update, and maintain dispatch records, shipment logs, and transportation management system entries
• Process orders, bills of lading, and required documentation accurately and timely
• Maintain organized records of all logistics and dispatch documentation
• Monitor daily operations and resolve logistics and delivery issues as they arise
• Cook up load planning and support common carrier shipments and pickups
• Maintain accurate reporting, including daily shipment logs and operational reports
• Support communication across Transportation, Sales, Customer Service, and Logistics teams
• Track and communicate delays, issues, or changes to ensure service levels are maintained
• Cross-train in dispatch, routing, and logistics functions to support team operations
• Exercise independent decision-making using discretion and judgment in resolving operational issues

Minimum Qualifications

• High school diploma or equivalent work-related experience
• Strong written and verbal communication skills
• Strong organizational skills with attention to detail and follow-up
• Ability to multi-task and manage a high-volume workload in a fast-paced environment
• Customer service mindset with experience handling calls and resolving issues
• Working knowledge of Microsoft Outlook, Word, and Excel
• Ability to work independently and within a team environment

Preferred Qualifications

• Experience in transportation, logistics, dispatching, or distribution environments preferred
• Experience with routing or transportation management systems (e.g., RoadNet or similar) preferred
• Knowledge of freight coordination, carrier communication, or 3PL environments preferred
• Ability to adapt to changing priorities in a fast-paced environment

Ferraro Foods is an Equal Opportunity Employer.