Dispatcher (days)
A Day in the Life
Promote safety in all actions
Control and complete paperwork as required
Safely plan driver trips around load/customer expectations and safety guidelines
Communicate with drivers regarding company and customer requirements
Relay to customer service any issues that need to be relayed to the customer
Assisting the drivers in planning routes and building loads
Prioritize loads for timely delivery
Track and trace all current loads in transit and deliveries
Assign loads to drivers in a fair and equitable manner
Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintain legal hours of service/ELD logs throughout their trip to destination
Communicate with drivers during check-ins throughout pickup, transit, and delivery
Monitor store inventories
Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
Additional Responsibilities
Carry out other duties assigned by CSC Manager as required
Qualifications
- Education & Experience: High School Education or equivalent
One year experience dispatching or in the customer service area - Knowledge, Skills and Abilities: Excellent verbal and written communication skills
Knowledge of DOT regulations, federal and state standards
Ability to prioritize and manage multiple projects
Self-starter with detail oriented work habits
Able to maintain confidentiality
Display professional demeanor
Good interpersonal skills; able to work well with wide range of individuals
Demonstrate dependability through good attendance and adherence to timelines and schedules
Basic computer skills (word & excel)
Knowledge of basic company employment policies and procedures
Physical Requirements
- Sitting for long periods of time
Walking
Finger dexterity
Feeling
Repetitive motions
Talking
Hearing
Visual activity - Occasional lifting (up to 20 pounds)