Dispatcher (days)

A Day in the Life of a Fleet Dispatcher

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assist the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assist the drivers with planning for the safe and timely transit of fuel
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Qualifications

• Education & Experience: High School Education or equivalent, One year experience dispatching or in the customer service area
• Knowledge, Skills and Abilities: Excellent verbal and written communication skills, Knowledge of DOT regulations, federal and state standards, Ability to prioritize and manage multiple projects, Self-starter with detail oriented work habits, Able to maintain confidentiality, Display professional demeanor, Good interpersonal skills; able to work well with wide range of individuals, Demonstrate dependability through good attendance and adherence to timelines and schedules, Basic computer skills (word & excel), Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods of time
• Walking
• Finger dexterity
• Feeling
• Repetitive motions
• Talking
• Hearing
• Visual activity
• Occasional lifting (up to 20 pounds)