Dispatcher - Overnight Shift

Overview Company Overview: International Protective Service, Inc., an Allied Universal® company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description International Protective Service, Inc., an Allied Universal® Company, is hiring a Overnight Dispatcher. The Dispatcher’s primary responsibilities are to acknowledge and dispatch for alarms by using state of the art situation management software. The Dispatcher will also take incident reports over the telephone, conduct preliminary investigations on reports, handle access control issues for an entire corporation, maintain compliance of regulated locations, and immediately report violations to management. This position must be able to multi-task and perform computer data entry while callers are on the phone. The Dispatcher will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service. The Dispatcher is responsible for fulfilling a variety of needs including all areas of monitoring access, access control, and execution of the systems. Pays $21.00 per hour Responsibilities Alarm monitoring and response; sound alarms or escalate to police or fire department in case of fire or presence of unauthorized persons as neededMonitor CCTV cameras, dispatch Professional Security Officers to respond to irregularitiesCoordinate after-hours employee escorts to their vehicles, as requested; ensure Security Professional response to provide customer assistanceProvide assistance to customers, employees, and visitors in a courteous and professional mannerAnswer phones; operate IP based telephone systemRadio Dispatch; use multi-channel communications, log all callsOperations support; routing of call information to the appropriate units for handlingReceive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systemsProcess and evaluate information received from all available sources, and respond with the appropriate communication and dispatch proceduresMake emergency notifications as necessaryMake productivity and cost reduction recommendations to management Qualifications (must Have) High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentPrior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environmentAbility to dispatch and have clear concise communications on radio, in person or communication logsBasic understanding of 10 codes and radio etiquetteExceptional customer service and communication skillsIntermediate computer skills to operate innovative, wireless technology at client specific sitesAbility to handle crisis situations efficientlyEffective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general publicAble to operate radio or telephone equipment and/or console monitorsProblem solving skills, able to assess and evaluate situations effectively and identify critical issues quickly and accuratelyActive listening skills, able to mediate conflict with tact, diplomacyAble to research, investigate, compile informationAttention to detail, able to write informatively, clearly, and accuratelyTeamwork skills Preferred Qualifications (nice To Have) Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat ZoneGraduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter fieldBachelor’s degree in law enforcement or criminal justice related studiesEight (8) or more years of service in any military branchAssociate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service Benefits Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1695617