Dispatcher Lead - ComTrans
COMTRANS OF OREGON, LLC · Portland, OR · 4 wk ago
On-siteManagement$23–$24.1/hrFull-time
About the role
The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.
Responsibilities
- Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
- Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
- Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
- Accurately complete all shift paperwork, including status and call time reports.
- Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
- Perform other duties as assigned.
Qualifications
- Experience: Minimum 1 year of experience within a Communications Center/leadership role.
- Phone correspondence and customer service experience.
- Education: High School Diploma or equivalent (GED).
Skills
- Strong personnel management and staff development skills.
- Effective oral and written communications skills.
- Effective interpersonal and problem-solving skills.
- Effective time-management and organizational skills.
Pay
Regular- Full-time; $23.00-$24.10 per hour/non-exempt position.