Dispatcher - Intermodal

Core Responsibilities & Duties

• Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
• Communicate with drivers to prioritize loads, define routes, and set schedules
• Monitor containers to prevent demurrage and storage fees
• Provide detailed instruction to various personnel via email and phone
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Ensure that shipping data is entered into the system timely and accurately
• Other duties as assigned

Qualifications

• Intermodal transportation experience strongly preferred
• Self-motivated problem-solver with fervent desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Ability to communicate effectively with all levels of operations
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem-solving skills

Benefits

Forward Air is an Equal Opportunity employer.