Dispatcher - Intermodal

Responsibilities

• Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements
• Serve as the primary operational decision-maker and point of contact for assigned Independent Contractors
• Maintain customer relationships by monitoring containers to prevent demurrage and storage fees
• Provide detailed instruction to various personnel via email and phone
• Accept and schedule loads and provide excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Develop strong, influential relationships with drivers to support retention and performance
• Analyze shipment data and proactively adjust plans to maintain service levels
• Resolve operational challenges by identifying root causes and implementing corrective actions
• Manage customer expectations by communicating capacity constraints and service solutions
• Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations
• Collaborate with sales and customer service to design service solutions and support customer needs
• Recommend process improvements to enhance fleet performance and operational reliability
• Provide guidance, mentoring, and training support to less experienced dispatch personnel
• Prepare performance insights and trends for leadership review
• All other duties as assigned to meet evolving business needs

Qualifications

• Education: Undergraduate degree from an accredited college or university preferred; equivalent experience considered
• Strong analytical and operational decision-making skills
• Prioritize independence and discretion in day-to-day operations
• Advanced written and verbal communication abilities
• Demonstrated success in building and managing professional driver relationships
• Proficiency in dispatch systems; AS400 experience a plus
• Transportation industry or load-planning experience strongly preferred
• Demonstrated discretion and confidentiality in handling sensitive information
• Technical: Proficient with Microsoft O365 and common office technologies
• Environment: Ability to work on-site and travel as needed for operational or customer meetings