Dispatcher III

About the role

The Dispatcher III oversees daily dispatch operations, manages multiple shipments, and collaborates across departments to ensure timely and efficient movement of freight.

Responsibilities

• Oversee daily dispatch operations, ensuring all shipments are scheduled, routed, and tracked efficiently
• Plan, assign, and adjust routes and loads to optimize cost, service, and equipment utilization
• Evaluate available carriers and capacity; negotiate rates and select optimal transportation solutions
• Serve as the primary communication point between customers, drivers, and internal departments
• Maintain compliance with DOT, FMCSA, and company safety standards
• Monitor transit progress using TMS, GPS, and carrier communication to identify delays or exceptions; resolve proactively
• Authorize and approve adjustments, redirections, or recovery actions as needed to meet delivery deadlines
• Prepare daily operational reports and KPIs for leadership review
• Collaborate cross-functionally with Sales, Customer Service, and Accounting to ensure operational accuracy and client satisfaction
• Identify process improvements to enhance service quality and efficiency
• Provide mentorship, training, and guidance to junior dispatch or logistics coordinators

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or Highschool diploma plus equivalent work experience
• 5+ years of transportation or logistics dispatch experience, preferably in freight forwarding, LTL/TL, or air/ocean operations
• Proven ability to manage multiple shipments and priorities in a fast-paced environment
• Strong understanding of carrier operations, routing, and cost management
• Demonstrated problem-solving, decision-making, and communication skills
• Proficiency with TMS platforms (e.g., CargoWise, MercuryGate, Descartes) and Microsoft Office Suite
• Ability to interpret and apply regulatory and operational policies with discretion and independent judgment
• TSA/IAC security awareness training preferred
• Functional skills with Microsoft Office products
• Bilingual (English/Spanish) a plus

Skills

• Attention to detail
• Compliance and safety mindset
• Problem-solving and decision-making
• Highly motivated team player with an outgoing and positive work attitude
• Strong work ethic with a persistence in pursuit of objectives
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values

Physical Requirements

• Ability to sit and use a computer for extended periods
• Occasional standing, walking, bending, or lifting up to 25 lbs.
• Frequent phone and radio communication

Supervisory Responsibilities

• No, but may provide mentorship, training to junior dispatch staff

Travel Requirement

• No, ability to work nights, evenings and be on-call on a regular basis

Pay

$61,710 - $72,600

Schedule

No specific schedule provided