Dispatcher I, RMC

Functional Responsibilities

• Exhibit a strong work ethic with the ability to take direction and work in a team setting and independently.
• Adhere to Permian Basin Materials Code of Conduct and company policies.
• Develop an extensive working relationship with customers to address customer needs, provide excellent customer service, and promote PBM brand awareness.
• Have extensive knowledge of PB Materials products and services to better supply the needs of our customers.
• Be able to quote prices, calculate quantities needed, provide information on additives, and schedule customer jobs timely and efficiently.
• Receive and document clear and concise instructions from customers regarding concrete mix, delivery address and conditions.
• Prepare delivery tickets and related shipping documents.
• Ensure the customer understands all relevant company policies such as will calls, load limits, additional products ordered, extra charges, payment expectations, and our driver’s responsibilities.
• Schedule orders at the appropriate batch plant and verify all data is correct for the requested delivery to maximize daily productivity.
• Monitor the daily delivery schedule, notify the necessary staff about any deviations or issues with a job.
• Communicate clearly with drivers and others over the two-way radio according to Federal Communication Commission regulations and company policy.
• Assign projects to drivers, prioritize loading of ready-mix trucks with customer’s orders, give clear route instructions to drivers and instruct drivers of delivery requirements and job site conditions.
• Monitor driver hours of service to ensure compliance with all DOT rules and requirements.

Competencies

• Excellent oral and written communication skills
• Excellent customer service skills
• Computer skills – Microsoft office applications and GPS tracking software
• Strong organizational skills with exceptional attention to detail
• Able to handle various details in a stressful situation
• Excellent work ethic – punctuality, accuracy, and attendance

Experience/Training/Certifications

• A minimum of 1 year dispatch experience with 1 year of dispatching ready mix preferred.
• Bilingual in English and Spanish preferred.
• Microsoft Office Applications experience required.

Physical and Environmental Requirements

• Candidate must be drug free.
• Must be able to:
• Lift or carry up to 20 pounds from floor to 3' – 5' occasionally,
• Lift, carry, push, or pull up to 10 pounds frequently,
• Stand or walk for extended periods of time with occasional sitting,
• Climb up and down ladders occasionally,
• Use hands, fingers, and feet to operate heavy construction machinery,
• Travel safely while walking and while operating machinery over uneven terrain or in confined spaces,
• See, hear, and respond to verbal, visual, and written instructions and to moving heavy construction machinery,
• Wear proper protective equipment including hard hat, safety glasses, high visibility clothing, steel-toed boots, and gloves,
• Observe all company Safety policies on company premises and while operating heavy construction machinery,
• Continually work in extreme hot and cold weather conditions,
• Work safely in wet, muddy, and slippery conditions occasionally,
• Environment will vary from outdoors with varying noise levels and vibrations associated with construction equipment, and exposure to building materials, dust, and dirt at operating sites to a normal office environment.