Dispatcher I

Job Summary

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.

Responsibilities

• Take client service calls and open jobs as needed following all proper procedures
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, etc., before work orders are given to billing
• Schedule the calls along with all previously scheduled work
• Dispatch techs on previously scheduled maintenance and service calls
• Verify times and job status (complete, open)
• Create job number and job file
• Dispatch both emergency and scheduled work
• Order filters for monthly maintenance as needed for technician/driver pick up
• Research as needed on whether a job is a warranty call or not (may involve Project Manager or accounting assistance in pulling invoices; may include checking vendor invoices and relevant service ticket information)
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent
• Assist new technicians in employment policies and procedures as they relate to dispatch
• Assist other dispatchers by handling phone/radio overflow when necessary
• Cover during lunch time and sick and/or vacation leave
• In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed
• Take problem/complaint calls and handle appropriately or direct to Branch Manager
• Take calls for billing/invoice questions and direct to proper personnel
• When necessary, advise sales department of major clients' service calls
• Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable)
• Enter tech's time into Coins
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket
• Research material costs, if necessary
• Complete service work order and print the "pre-invoice" for Branch Manager's review
• Keep tracking sheet for date of requests and receipt of reports
• Maintain certified payroll report files for each job

Qualifications

• High School Diploma or equivalent (a plus)
• Previous HVAC industry experience (a plus)
• 1+ years customer service background (required)
• General computer skills including Microsoft Word and Excel

Pay

$28 - $34 per hour

Benefits

• Medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance
• Disability
• 401(k) Savings Plan
• College Coach
• Employee assistance program