Dispatcher I

Continuous recruitment. Applications will be reviewed on an ongoing basis.

About the role

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; and completes a wide variety of general clerical duties.

Responsibilities

• Answer emergency and non-emergency police related phone calls.
• Help prioritize requests for service based upon available resources.
• Receive radio requests and handle accordingly.
• Type, process, and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime, and traffic reports.
• Assist Department personnel and the public in person and by phone performing record checks, collecting fees, and mailing requested reports to outside agencies in accordance with established regulations.

Requirements

• A combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing, and basic record keeping.
• Type at least 40 wpm net (typing certification required).
• Knowledge of business English, spelling, modern office practices and procedures, and record keeping.
• Ability to learn assigned clerical tasks readily and adhere to prescribed routine.
• Write English legibly.
• Establish and maintain effective working relationships with other employees and the general public.
• Learn the operation of standard office equipment.
• Willingness to work varying shifts, holidays, weekends, and overtime.
• Willingness to learn radio dispatching skills.

Qualifications

Applicants who meet the minimum qualifications may be invited to take an online Dispatcher CritiCall test. The most qualified applicants based on background and experience, and those with a passing score on the online test, may be invited for an oral board interview. To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member. A thorough background check, physical (including a drug screen), psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.

Pay

$6,681 to $8,612 per month, plus benefits.