Dispatcher I

Job Summary

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.

Essential Duties & Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open).
• Create job number and job file.
• Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
• Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices.
• This may include checking on vendor invoices and relevant service ticket information.
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
• Assist new technicians in employment policies and procedures as they relate to dispatch.
• Absorb overflow during phone/radio calls when necessary.
• Cover during lunch time and sick and/or vacation leave.
• In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
• Take problem/complaint calls and handle appropriately or direct to Branch Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients’ service calls.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech’s time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket.
• Research material costs, if necessary.
• Complete service work order and print the “pre-invoice” for Branch Manager’s review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.

Qualifications

• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus.
• 1+ years customer service background required.
• General computer skills including Microsoft Word and Excel.

Pay

We are committed to providing employees a competitive salary and benefits package. The compensation range is $29 - $31 per hour.

Benefits

• We offer comprehensive benefits which include medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.