Dispatcher I

Plains is an industry-leading transportation and midstream provider specializing in transportation, storage, processing, and marketing solutions for crude oil. We own an extensive network of pipeline transportation, terminalling, storage, and gathering assets in key oil-producing basins and transportation corridors and at major market hubs in the United States and Canada. The company is headquartered in Houston, Texas.

About the role

Able to direct and service customer call-ins and dispatch drivers as needed. Prepares reports, utilizes a computer-based ticketing system, and reports to the Field Supervisor and/or District Manager.

Responsibilities

• After initial training, take call-ins from customers, dispatch them appropriately, and record turned-in loads.
• Correct issues with driver’s logs in the Xata application.
• Schedule drivers/trucks to meter provings and trucks.
• Sort run tickets, DOT logs, and other office paperwork.
• Hand-enter loads called in, loads dispatched to drivers, and any other required dispatch data using a computer.
• Look up lease numbers, tank numbers, leases by name, operator number, barrel flow by destination, tickets by ticket number, and by destination.
• Stay up to date with lease severances relating to State Oil and Gas Boards approval to haul.
• Prepare morning reports related to over 48 hours, dropped loads, loads hauled, and any other reports related to dispatch or company business.
• Track and file reports on a daily, weekly, and monthly basis.
• Interact extensively with customers regarding call-ins, coordinate leases to be hauled in a timely manner, ensure special instructions about leases are recorded and disseminated, and resolve disputes over tickets.
• Perform other duties as assigned and relevant to the operations of the company.
• Demonstrate a positive impact by promoting safety in decisions and actions.

Requirements

• High school diploma or equivalent.
• Ability to speak, read, and write in English.
• Strong oral and written communication skills.
• Experience interacting with the public, management, marketing, and drivers.
• Great customer and personal relations skills.
• Strong quantitative and analytical skills.
• Basic math, keyboard skills, and knowledge of office procedures with responsible work habits.
• Ability to use a 10-key calculator, multi-line telephone system, copy, fax machines, and computers.
• Conceptual thinking, strong planning, coordinating, problem-solving skills, and multitasking abilities.
• Office environment with low physical activity; some light lifting.
• Cleared criminal history (background) and satisfactory reference checks.
• Compliance with the Company’s drug and alcohol policy, including pre-employment testing.
• This position is not eligible for employment-based visa sponsorship.
• Applicants must be authorized to work in the U.S. for the duration of their employment.

Benefits

• Medical, Dental, and Vision coverage.
• Paid Time Off (PTO).
• Free Parking.