Dispatcher (HVAC)

Responsibilities

• Cook up and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Chat with customers about their HVAC issues, book appointments, and update them on service statuses.
• Keep constant contact with HVAC technicians in the field via phone or dispatch software.
• Keep detailed logs of service calls, customer interactions, job statuses, and technician assignments.
• Update the company’s dispatching software or system with accurate and timely information.
• Collaborate with the inventory and procurement team to ensure technicians have necessary parts and equipment.
• Partner with sales and service departments to align on job priorities and customer needs.
• Handle unexpected issues like emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Provide outstanding customer service and address customer concerns promptly and professionally.

Requirements

• Previous experience in dispatching, customer service, or a related role, preferably within the HVAC industry.
• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.

Pay

Estimated Salary: $25 - $30 hourly, based on experience and skills, plus benefits.