Dispatcher (Garland, TX)

About the role

The Dispatcher position provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are scheduled in a timely manner according to Company standards. In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner.

Responsibilities

• Educate, train and maintain compliance with company standards.
• Take the necessary actions to meet daily/weekly/monthly goals and objectives.
• Effectively communicate to all subordinates.
• Provide daily supervision and direction to all technician production staff.
• Initiate or suggest plans to motivate technicians to achieve work goals.
• Monitor the individual performance of the technician production staff on a regular basis.
• Fax, telephone or otherwise contact vendors to order parts and document conversations in management system.
• Compare invoices against requisitions to verify quality and quantity of merchandise.
• Follow up on parts back orders and document actions in management system.
• Coordinate returns and credits of parts and insure they are picked up daily.
• Provide the A/P Dept. with the POP invoices for appropriate purchases.
• Return and reorder damaged or defective parts.
• Contact vendors for credits and process appropriately.
• Notify CSRs and team when parts are on back order status.
• Effectively notate work order.
• Conduct calls to consumers between the hours of 7:00AM – 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
• Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
• Field ETA calls from the customers (directly) and advise as to status.

Requirements

• High School Degree
• Must have at least 1 year experience as a dispatcher in a mobile glass environment

Skills

• Good communication skills, attention to detail and good follow up.

Physical Requirements/Environmental Conditions

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Sitting: C (Constantly, 6-8 hrs/day)
• Grasping: C (Constantly, 6-8 hrs/day)
• Repetitive Motion: C (Constantly, 6-8 hrs/day)

Benefits

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available