DISPATCHER (FULL TIME)
Job Summary
Crothall Healthcare, a Compass Healthcare company, is seeking a full-time DISPATCHER to join their team at Boston Medical Center. The position offers onsite training and a fixed pay rate of $20.00 per hour.
About the Role
At Crothall, you will coordinate and monitor Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests. You will provide quality customer service, understand and apply patient transport concepts, and ensure efficient and timely dispatch of transport requests.
Responsibilities
- Provides one-on-one attention to detail in customer service
- Understands and applies knowledge of patient transport concepts, infection control practices, and proper body mechanics
- Determines, explains, and develops dispatcher logic and transporter activities
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks
- Maintains and monitors procedures related to availability and completion tasks, and follows up on issues related to service and operations
- Serves as a liaison between Patient Transportation and other departments
- Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures
- Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff
- Resolves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues
- Performs other duties as assigned
Requirements
Prior dispatcher experience preferred.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Qualifications
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Benefits for Our Team Members
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
- For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Company Information
Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Equal Opportunity Employer
Crothall maintains a drug-free workplace.