DISPATCHER (FULL TIME)
Job Summary
Captures and manages Patient Transportation services activities through timely and accurate dispatch and coordination of customer transportation requests.
Essential Duties and Responsibilities
- Provides quality customer service by offering one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determines, explains, and develops dispatcher logic and transporter activities. Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion, and follows up on issues related to service and operations.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
- Solves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Perks
Willing to train!
Pay
$16.00 per hour.
About the Role
Located at Ascension Sacred Heart Hospital - 5151 North Ninth Avenue, Pensacola, FL 32504. Online applications accepted only. Full time schedule; Days may vary, 7:00 AM to 3:30 PM. Rotating weekends and holidays required. More details upon interview.
Requirements
Prior housekeeping, call center, and/or customer service experience preferred.
Qualifications
N/A
Skills
N/A
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Benefits for Full-Time Positions Only
Life Insurance/AD
Disability Insurance
Company Information
We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
About TouchPoint
We are TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
About Compass Group
Achieving leadership in the foodservice industry
Equal Opportunity Employer
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.