DISPATCHER (FULL TIME)

Location: Duke University Hospital – 2301 Erwin Road, Durham, NC 27710

Schedule

• Full time
• Monday – Friday, rotating weekends
• 11:30 am – 7:30 pm

Pay

$18.00 – $21.00 per hour

About the role

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Responsibilities

• Provides quality customer service to customers by giving one-on-one attention to detail
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
• Determines, explains, and develops dispatcher logic and transporter activities
• Transports patients when necessary
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks
• Monitors procedures related to availability and completion of tasks, and follows up on issues related to service and operations
• Ensures requests are addressed in an efficient, timely manner according to current departmental standards, priorities, and patient appointments
• Serves as a liaison between Patient Transportation and other departments
• Assigns, collects, and distributes pagers
• Monitors daily sign-in/out procedures
• Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff
• Ensures accurate, timely dispatch of transport requests
• Ensures maximum staff productivity
• Resolves problems related to patient, visitor, staff, or employee complaints
• Recommends solutions for ongoing or recurring issues
• Performs other duties as assigned

Requirements

• Prior dispatcher and computer experience preferred

Benefits

Full-time and part-time positions are offered the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.