Dispatcher-Field Coordinator Sacramento/Rancho Cordova, CA

About Certerra

Certerra is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR's Top 500 list alongside the nation's top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

Key Responsibilities

• Strategic Resource Allocation: Lead the daily coordination of inspectors and technicians across Northern California, optimizing schedules to maximize technician utilization and minimize travel overhead.
• Complex Project Oversight: Serve as the primary dispatcher for high-priority or complex projects (e.g., HCAI hospital expansions or Caltrans paving operations) requiring specialized certifications.
• Certification Management: Audit and verify that dispatched personnel hold the specific credentials (ICC, ACI, AWS, or NACE) required for project-specific scopes.
• Process Optimization: Identify bottlenecks in the dispatch workflow and implement improvements within Salesforce or internal communication protocols to increase department efficiency.
• Escalation Handling: Act as the first point of contact for resolving scheduling conflicts, technician callouts, and urgent client requests that require high-level problem-solving.
• Mentorship: Provide guidance and training to junior dispatchers on industry standards, geographic routing, and client relationship management.

Preferred Qualifications

• Experience: Construction dispatching, logistics coordination, or field operations management.
• Technical Knowledge: An understanding of construction testing and inspection scopes, including familiarity with DSA/HCAI requirements.
• Systems Expertise: Knowledge in Salesforce preferred (or similar ERP/CRM) with the ability to generate reports and manage complex data entries.
• Leadership Skills: Proven ability to manage a functional team or lead department-wide initiatives.
• Geographic Mastery: Expert knowledge of the Northern California geography to strategically manage a fleet across multiple counties.
• Problem-Solving: Good problem-solving skills and experience working in a fast-paced environment.

Location: Certerra's Northern CA office, near Sacramento, CA (Elk Grove, Rosemont, Florin, La Riviera, Mather, Gold River, Fair Oaks, Northern California).