Dispatcher

Provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs.

Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

• Assists Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer objectives.
• Monitor and escalate CIC’s to supervisor
• Aid walk-in customers

Responsible for All Logistics/Transportation

• Understand and review daily the Atlas routing system
• Conduct daily debriefs for all drivers
• Aid with Team Member electronic issues or concerns
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels
• Dispatch drivers for extra, early service or missed pick-ups
• Create load sheets
• Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Debrief drivers in accordance with written SOP's
• Complete consolidated manifests for trailer shipments
• Ensures that routes are balanced daily
• Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
• Aid drivers with problems/issues as issues arise (during the day or at the end of the route)
• Prepare reviews and stamps all manifests
• Aid Trans Supervisor/Manager as needed/directed
• Handle 3rd Party Hauler paperwork
• Track and input DOT hours/ JJ Keller

Maintains awareness of Company policies and procedures, communicating to staff, as necessary.

Communicates performance standards and objectives, monitors operations and work of all CSRs, keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.

Performs any other administrative duties assigned by management.

Qualifications

• A high school diploma or GED
• One or more years of experience as an Administrative Assistant
• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software; Descartes experience ideal
• Highly developed verbal and written communication skills in English
• Ability to work safely and carefully to prevent injury to self or others
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint

Preferred Qualifications

• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software; Descartes experience ideal

Additional Information

• Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more.
• In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement.
• Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Equal Opportunity Employer

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.