Dispatcher (Dispatch)

About the role

Manafort Brothers is seeking a Construction Dispatcher for its Cumberland, RI location. The dispatcher will provide coordinated communication and logistics between drivers and job sites to ensure timely and efficient operations across transportation and logistics.

Responsibilities

• Receiving and Managing Calls: handle calls, gather critical information, and dispatch appropriate trucks.
• Scheduling and Route Planning: coordinate and schedule deliveries, pickups, or service calls, optimizing routes to minimize delays and fuel consumption.
• Monitoring Operations: track vehicles using GPS, vehicle trackers, or other systems, ensuring timely arrivals and adherence to schedules.
• Problem‑Solving: address operational issues such as delays, vehicle breakdowns, or complaints, providing quick and effective solutions.
• Record Keeping: maintain accurate logs of dispatch activities, including delivery records, incident reports, and vehicle maintenance.
• Customer Service: respond to inquiries, resolve complaints, and ensure client satisfaction by providing timely and professional communication.

Requirements

• Supervisory experience in construction or industrial environments.
• Knowledge of local routes, traffic patterns, and regional regulations.
• Experience in trucking logistics.
• Working knowledge of federal and state commercial motor vehicle safety regulations.
• Self‑starter with ability to interact with internal and external clients, manage employees, and resolve day‑to‑day problems to support job‑site operations.