Dispatcher (days)

Schedule

5 days on, 3 days off; 8:00 am–5:00 pm in office (finalizing dispatch in the evening from home).

Training: 2 weeks at the Abilene terminal.

About the role

The Fleet Manager is responsible for dispatching loads to customers, promoting safety, coordinating driver trips, and ensuring timely delivery while maintaining compliance with regulations and company policies.

Responsibilities

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be communicated to the customer
• Assist drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assist drivers with planning for the safe and timely transit of fuel by helping them maintain legal hours of service/ELD logs throughout their trip
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Present a friendly, professional face when dealing with drivers, customer service, and all support staff
• Communicate with CSC Manager, Assistant CSC Manager, and Customer Service Representatives as required
• Comply with all corporate policies and procedures and all health and safety policies
• Carry out other duties assigned by CSC Manager as required

Requirements

• High school education or equivalent
• One year experience dispatching or in a customer service role

Skills

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail-oriented work habits
• Able to maintain confidentiality
• Professional demeanor
• Good interpersonal skills; able to work well with a wide range of individuals
• Demonstrated dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (Word & Excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual activity
• Occasional lifting up to 20 pounds