Dispatcher - Conroe
Doodie Calls · Conroe, TX · 5 mo ago
On-siteManagement$19–$21/hrFull-time
Job Summary
The Dispatcher plays a key role in daily operations by coordinating driver assignments, managing service schedules, and addressing real-time field issues. This role ensures that all portable sanitation services are completed accurately, safely, and on time, maintaining strong communication between drivers, routing, scheduling, and customer service teams.
Responsibilities
- Dispatch drivers on their assigned routes aiding in efficiently to cover all scheduled services.
- Monitor real-time progress of routes; address delays, breakdowns, and access issues promptly.
- Serve as the primary point of contact for drivers, providing guidance and support throughout the day.
- Communicate with customers to ensure services are completed, documenting when they aren't.
- Cookordinate closely with Routing, Scheduling, and Customer Service to ensure alignment and efficiency.
- Respond to urgent service requests and customer escalations with professionalism and urgency.
- Maintain accurate documentation of dispatch activities, communications, and service exceptions within ServiceCore.
- Track and record driver check-ins, service completions, and report irregularities.
- Support drivers with location-specific instructions, gate codes, and site access information.
- Communicate any operational challenges to Operations and District Managers.
Qualifications/Requirements
- Bilingual (English and Spanish) required
- Strong problem-solving abilities and ability to remain composed under pressure
- Excellent communication and organizational skills
- Prior experience in dispatching, logistics, or transportation is preferred
- Proficiency in:
- Microsoft Outlook and Teams
- ServiceCore or similar logistics software
- Microsoft Excel (basic tracking and reporting)
- GPS Software Experience (Preferably Motive or Verizon Connect)
Benefits
- Opportunities for advancement within a growing company
- 401(k) & 401(k) matching
- Health Insurance
- Dental Insurance
- Life insurance
- Paid time off
- Vision insurance
- Employee Assistance Program
- Supplemental Plans
Pay Range
$19 - $21 per hour