Dispatcher (Casual)

Responsibilities

• Answers incoming emergency and non-emergency telephone calls using E-911 computerized equipment, independently assesses need and urgency of the request and situation, and responds according to established procedures.
• Serves as an information resource to response units and the general public; dispatches and documents assignment of units based on incident requirements; maintains contact with department on-duty units while in service and location and status of units known when out of service; relays requests for information through data sources and returns response to units; locates requested information through local, state and federal data bases; serves as command control mechanisms for user agencies; and acts as liaison between public officials, ancillary services (i.e. utility companies, wrecker services, various other agencies) and the general public.
• Operates varied and complex computerized communication and emergency warning equipment.
• Operates radio transmitters, voice message retrieval systems and enters, verifies and removes information from local, state and federal data processing systems, in accordance with required policies, procedures and regulations.
• Maintains knowledge of current emergency communication policies and procedures and state, national, and local dispatch codes.
• Participates in job related training sessions and seminars as required; and attends regular staff meetings.
• Prepares and maintains records, reports and logs as required by local and state law and policy and procedures.
• Maintains confidentiality of information.
• It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties an employee may be required to perform. The examples are merely indicative, not restrictive.
• Supervisory Responsibilities This job has no supervisory responsibilities.

Qualifications

• Good knowledge of police, fire and emergency medical services, dispatch methods and procedures.
• Some knowledge of Calumet County geography and roadway system including state and county highways, town roads, and city streets.
• Some knowledge of proper operation of communications and emergency equipment available.
• Ability to recognize equipment mal-function and report the same.
• Good knowledge of Federal Communications Commission rules and regulations.
• Ability to operate radio equipment including radio console and tape logger; and a variety of office equipment.
• Ability to think and act quickly, accurately and calmly in emergency situations.
• Ability to establish and maintain effective working relations with other employees, County officials and officers, and the general public.
• Ability to maintain security and confidentiality according to department policy.