Dispatcher

Core Functions

• Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer.
• Records and dispatches all requests for pick up and deliveries; locally and statewide.
• Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information.
• Maintains accuracy in entering information into the dispatch system database and route information.
• Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
• Sorts and distributes test results, test update information, interoffice mail, and supplies.
• Orders courier supplies and maintains the courier room.
• Controls company assets (vehicle keys, radios, and mobile data devices).
• Captures and organizes information for special reports and projects.
• Prints and reconciles daily will call logs.

Physical Demands/Environment Factors

• Requires extensive sitting with periodic standing and walking.
• No exposure to hazardous or significantly unpleasant conditions anticipated.
• Typically requires routine use of personal computer and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects, ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel.

Minimum Qualifications

• Ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Knowledge of and ability to operate a personal computer.

Preferred Qualifications

• Additional related education and/or experience preferred.