Dispatcher (Casual)

JOB REQUIREMENTS

• Answers incoming emergency and non-emergency telephone calls using E-911 computerized equipment, independently assesses need and urgency of the request and situation, and responds according to established procedures.
• Serves as an information resource to response units and the general public; dispatches and documents assignment of units based on incident requirements; maintains contact with department on-duty units while in service and location and status of units known when out of service; relays requests for information through data sources and returns response to units; locates requested information through local, state and federal data bases; serves as command control mechanisms for user agencies; and acts as liaison between public officials, ancillary services (i.e. utility companies, wrecker services, various other agencies) and the general public.
• Operates varied and complex computerized communication and emergency warning equipment. Operates radio transmitters, voice message retrieval systems and enters, verifies and removes information from local, state and federal data processing systems, in accordance with required policies, procedures and regulations.
• Maintains knowledge of current emergency communication policies and procedures and state, national, and local dispatch codes.
• Participates in job related training sessions and seminars as required; and attends regular staff meetings.
• Prepares and maintains records, reports and logs as required by local and state law and policy and procedures.
• Maintains confidentiality of information.

OTHER EXPERIENCE AND QUALIFICATIONS

• Good knowledge of police, fire and emergency medical services, dispatch methods and procedures.
• Some knowledge of Calumet County geography and roadway system including state and county highways, town roads, and city streets.
• Some knowledge of proper operation of communications and emergency equipment available.
• Ability to recognize equipment mal-function and report the same.
• Good knowledge of Federal Communications Commission rules and regulations.
• Ability to operate radio equipment including radio console and tape logger; and a variety of office equipment.
• Ability to think and act quickly, accurately and calmly in emergency situations.
• Ability to establish and maintain effective working relations with other employees, County officials and officers, and the general public.
• Ability to maintain security and confidentiality according to department policy.