Dispatcher

Schedules

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled
• Services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Aids in recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards
• Dispatch services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Buils and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location Specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Orders additional general supplies at the direction of the location management

Minimum Requirements

• Education: High school diploma or GED equivalent
• Licenses: Current valid driver’s license may be required

Knowledge, Skills And Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Communication with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Compensation

• Salary: $21.00/hr.
• Benefits: Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Postal Code

92105

Category (Portal Searching)

Operations

Job Location

US-CA - San Diego