Dispatcher, Campus Safety, 2nd shift

Duties and Responsibilities

• Serve as a designated Campus Security Authority (CSA) in compliance with the Clery Act.
• Receive, prioritize, and dispatch emergency and non-emergency calls for service.
• Gather accurate details during interactions to ensure timely and appropriate safety responses.
• Operate and manage CAD (computer-aided dispatch), video management, card access, alarm systems, and key control.
• Use two-way radios to dispatch personnel and coordinate responses effectively.
• Work closely with University departments and external agencies to coordinate incident response.
• Manage multiple responsibilities in both high-stress and routine situations.
• Troubleshoot minor issues with dispatch systems and related technology.
• Contact police, fire, or medical services when required.
• Participate in emergency drills and exercises to maintain operational readiness.

Minimum Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Prior experience in customer service or a security-related role.
• Strong interpersonal skills and ability to engage professionally with diverse populations.
• Proficiency in operating computers, two-way radios, and dispatch/security equipment.
• Excellent verbal and written communication skills to tactfully and effectively communicate with the university community and colleagues.
• Ability to work independently and collaboratively within a team.
• Demonstrated ability to remain calm and tactful in challenging situations.
• Successful completion of background checks including PA Criminal, PA Child Abuse, and FBI clearance.

Preferred Qualifications

• Bachelor’s degree in Criminal Justice, Emergency Management, Public Safety, or related field; additional coursework or training in communications, law enforcement, or emergency response.
• Prior experience as a Dispatcher.
• Familiarity with Clery Act reporting requirements and procedures
• Experience working in higher education or school-based environments.
• Background in law enforcement, military, campus or public safety.
• Familiarity with the local community and surrounding areas.

Physical Requirements and/or Unusual Hours

• Demonstrate strong manual dexterity and precise coordination in operating computers, keyboards, mice, two‑way radios, telephones, and other dispatch or security equipment with accuracy and efficiency.
• Ability to walk for extended periods and navigate stairs in various building environments.
• Capacity to patrol outdoors in all weather conditions.
• Ability to stand or sit for long durations, both indoors and outdoors.
• Must be able to lift and carry objects weighing up to 55 lbs.
• Willingness to work non-standard hours, including nights, weekends, and holidays as needed.