Campus Safety Dispatcher

Responsibilities

• Provide continuous 24 hours a day, 7 days a week service to the Hartwick College community
• Answer all incoming phone calls and transfer these calls to the appropriate office or person
• Dispatch Campus Safety or Facilities to any calls for service on campus
• Maintain dispatch files for Campus Safety and assign case numbers and dispositions when needed
• Print out and file all daily reports including emails and memos
• Maintain the Campus Safety lost and found property files
• Monitor the campus surveillance camera system
• Have the ability to maintain positive relationships with all internal and external constituents
• Make timely notifications to appropriate supervisors and other Hartwick College staff of emergencies, hazardous situations, and any other newsworthy or major incidents
• Comply with all applicable College, Federal, State, local and associational laws, rules and regulations
• As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus
• Participate in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend
• Tact and judgment to deal with different types of people either in person or on the phone
• Communication skills to handle multiple phone lines and two-way radio at the same time
• Customer service skills to give a good impression to all callers
• Excellent inter-personal skills a must
• Working knowledge of Windows-based computer software
• Strong computer skills and the ability to learn new programs and software as necessary

Qualifications

• An independent, residential liberal arts college enrolling approximately 1,100 full-time undergraduates
• Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority
• The College features a Liberal Arts in Practice general education curriculum
• Aspires to “be the best at melding liberal arts education with experiential learning”
• Hartwick operates as a community of learners where there is a very real sense of belonging and connection
• All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters
• Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains
• Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents
• Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression
• Hartwick College is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community”
• Women, minorities, and other underrepresented groups are especially encouraged to apply