Campus Safety Dispatcher

Responsibilities

• Answer in-person, telephone, switchboard, and electronic inquiries or requests for services.
• Answer radio calls from officers in the field.
• Enter calls for service in the CAD system and utilize the college's student and employee database.
• Use the telephone to contact emergency services, Community Directors, and other campus partners.
• Answer calls received on blue light emergency phones.
• Maintain accountability of officers on calls.
• Monitor access control, alarm, and closed-circuit television monitoring equipment.
• Review CCTV to assist officers on patrol.
• Issue replacement OWL Card identification.
• Answer questions related to parking and events that are occurring on campus.

Requirements

• Must be at least 21 years of age at the time of hiring.
• High School Diploma or equivalent.
• Proven interpersonal and written communication skills.
• Computer proficient with the ability to learn various computer applications.
• Effective multi-tasking skills.
• Ability to interact verbally and electronically via the telephone, email, and two-way radio.
• Ability to assess situations and determine the appropriate response.
• Must successfully pass a background review, including criminal history and driving history.

Qualifications

• Valid driver's license.
• Acceptable typing skills – approximately 40 words per minute.
• Knowledge of Microsoft Office products, including but not limited to Excel, Word, and SharePoint.
• Attention to detail.
• Strong organizational skills.
• Ability to think logically and quickly assess situations.
• Demonstrate good decision-making.
• Ability to remain calm in stressful situations.
• Ability to keep confidential information confidential.

Benefits

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources.