Dispatcher

Job Summary

The Dispatcher is responsible for planning, organizing, and coordinating truck schedules to meet customer delivery requirements and production demands. This role communicates with customers and drivers to ensure timely and efficient deliveries, prepares delivery documentation, maintains accurate dispatch records, and supports daily operational and administrative functions. The Dispatcher plays a key role in ensuring customer satisfaction, operational efficiency, and effective communication between departments.

Responsibilities

• Plan and organize regional loads to dispatch trucks according to customer requests and production schedules
• Communicate with customers to determine delivery needs, driver demand, and scheduling requirements
• Assign drivers to routes and notify them of delivery schedules
• Enter assignment and routing data into dispatch software and maintain accurate records
• Prepare delivery tickets and related documentation for drivers
• Respond to inquiries from drivers regarding routes, schedules, and delivery issues
• Utilize multi-line phone systems, two-way radios, and computer software for coordination and communication
• Perform administrative duties including data entry, filing, and reporting
• Assist with resolving customer delivery concerns or service issues
• Support operations team with special scheduling adjustments during peak production periods
• Assist with reporting or documentation for management review
• Perform additional duties as assigned to support operational needs

Core Competencies

• Integrity & Organizational Awareness
• Customer First Focus
• Results-Driven Orientation
• Teamwork, Safety & Collaboration
• Problem Solving & Decision Making
• Creativity & Innovation

Job-Based Competencies

• Transportation Management
• Delivery Management
• DOT & Regulatory Compliance
• Dispatch Operations Coordination
• Safety Management
• Route Optimization
• Performance Metrics
• Vehicle & Equipment Knowledge
• Communication

Qualifications

• High school diploma or Associate degree in logistics, transportation, or related field preferred
• 2-4 years of experience in dispatching, trucking, logistics, or a related field
• Familiarity with trucking industry terminology and routing practices
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience in construction materials or manufacturing environment
• Experience using dispatch or fleet management software
• Dispatch software systems
• Multi-line phone systems
• Two-way radios
• Microsoft Office Suite

Work Environment

Work is typically performed in an indoor/outdoor environment. Exposure may include noise, weather, machinery, and public interaction. Typical work hours/shifts: Standard business hours.

Physical & Work Expectations

• Frequent standing, walking, bending, reaching, or handling materials/equipment
• Occasional climbing, kneeling, crawling, or lifting/moving up to 50 pounds
• Ability to concentrate, follow detailed instructions, communicate effectively, and safely perform job duties
• May require the operation of specific tools, equipment, or vehicles associated with the position

Benefits

• Health, dental and vision insurance
• Paid Short-term & Long-term disability
• 401(k) match
• 8 Paid holidays
• Paid Time Off
• Referral rewards program
• Wellness program with rewards
• Flexible Savings Options
• Employee Assistance Program
• Paid Life Insurance
• $200 Boot Allowance
• Safety focused: GUARD for Life
• Voluntary critical illness & accident insurance
• Optional Uniform Program