Dispatcher

About the role

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.

Responsibilities

• Own all aspects of the transactional logistics schedule and office responsibilities for assigned territory including supervised personnel.
• Determine optimal transportation means (in‑house or vendor partners) for cost and time efficiency for delivery, return, installation, service, removal or relocation of units.
• Impact key performance metrics such as on‑time delivery, customer satisfaction, office management and team planning.
• Adhere to WS safety policies, relevant state and regional laws and regulations.
• Maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.
• Conduct business in compliance with all Environmental Health & Safety Policies; conduct periodic safety meetings, update safety documents and logs, manage employee health and safety through Safety Save, training and observations, and regularly scheduled assessments; ensure operating standards are conducted supported by robust training and communication.
• Provide direct and indirect managerial oversight by assigning tasks, daily assignments and other duties to Drivers, Field Service Techs, Set Up Crews, Transportation Coordinators, Branch Coordinator; manage tasks for temporary workers and contractors as appropriate.
• Own DOT compliance within assigned territory.
• Set daily/weekly/monthly priorities for the team; schedule and assign in‑house or vendor drivers to support 100% on‑time pick‑up and delivery targets and achieve delivery & installation profit margin.
• Schedule and assign services and maintenance calls supporting customers on rent; review next day/week/month deliveries and pick‑ups and develop a dispatch plan; load level volume with end‑to‑end customer communication.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Coordinate employees, vendors and contractors for timely completion of complex installation and removal.
• Monitor digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensure drivers collect appropriate documentation and signatures related to delivery/pick‑up of units; ensure drivers document damages at retrieval and return.
• Monitor and document DVIR and preventative maintenance files.
• Ensure all daily/weekly/monthly paperwork is completed, recorded and filed.
• Track drivers/vendors through digital applications for on‑time excellence; work to schedule deliveries/pick‑ups outside of current dispatch schedule as appropriate.
• Assist drivers in change of schedule or route issues when necessary.
• Communicate with customers to assist in scheduling daily/weekly/month activities; confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures; act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase