Dispatcher

About the role

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning.

Responsibilities

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin.
• Schedules and assigns services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan.
• Loads level volume with end to end customer communication.
• Creates and receives purchase orders for all transport vendors; arranges for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Covers for drivers and coordinates with vendors and contractors for timely completion of complex installation and removal.
• Maintains digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensures drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Documents damages at retrieval and return.
• Maintains DVIR and preventative maintenance files.
• Completes and records all daily/weekly/monthly paperwork.
• Tracks drivers/vendors through digital applications for on time excellence.
• Communicates with customers to assist in scheduling daily/weekly/month activities.
• Confirms site readiness, delivery access and permitting.
• Defines and maintains office/administrative procedures.
• Acts as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• Manages one or more Branch Administrative employees.
• Conducts performance discussions and training.

Qualifications

• A high school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.