Dispatcher

Responsibilities and Duties for Dispatchers

• Reports directly to the Regional Community Training Liaison
• Answering calls within 30 seconds from individuals, community partners, and National suicide call center.
• Dispatching mobile crisis responders to various locations
• Distributing information to callers/staff about community resources as needed
• Collaboration with community partners as needed
• Documenting information in the Call Center data platform, electronic health record, or other required data collection entities
• Maintain phone availability for consultation/response
• Review documentation to assist with maintaining compliance with adherence to program standards
• Review shift reports/pass down information
• Model appropriate levels of professionalism
• Afford assistance with coordination of linkage to community resources
• Communicate needs of the program to supervisor

Qualifications and Skills for Dispatchers

• QMHP preferred, state Certified Peer Specialist, EMS, or previous dispatch experience
• Valid driver’s license with an acceptable DMV record at time of hire and continuously thereafter.
• Must be able to multitask
• Must be self-motivated and able to work remotely, Reliable internet connectivity is required
• Must be able to use a computer and enter information in a clear and concise manner
• Must be able to stay calm and focused during a crisis
• Must be able to use critical thinking and problem solve

Benefits for Full-Time Dispatchers

• Health Insurance/Life Insurance
• Retirement/Flexible Spending Account (FSA)
• Vacation/Sick leave
• Legal Resources

General Information

Job Title: Dispatcher

Location: Suffolk, VA.

Employee Type: Full time

Job Category: Support

Work Schedule: 24/7 Crisis Program; Hours may vary/ rotate, nights, weekends, and holidays are required. This position will be a hybrid of in office and work remotely.